EIGS Designer Jewellery

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Shipping Policy

Shipping Policy

Shipping Policy

1. Order Processing

  • Orders are processed within 1–3 business days (unless custom or pre-order items).

  • Once processed, you will receive a confirmation email and tracking details.

2. Domestic Shipping (within India)

  • We ship via trusted courier services.

  • Shipping charges depend on location and order value (or may be free above certain cart value).

  • Typical delivery time: 3–7 business days (may vary by region).

  • In remote or hilly areas, delivery may take additional time.

3. International Shipping (if applicable)

  • We ship to select countries outside India (if you offer that).

  • International shipping rates, customs, duties, taxes are borne by the customer.

  • Delivery time: varies by destination and customs clearance.

4. Tracking & Updates

  • Once shipped, we share tracking number via email/SMS.

  • You can track via the courier’s site or via our order tracking page.

5. Undelivered / Incorrect Address

  • If the delivery fails due to wrong address, incomplete address, or refusal to accept, the customer may be liable for re-shipping fees.

  • Please ensure your address is correct when placing the order.

6. Lost or Damaged in Transit

  • Report any damaged or missing shipments within 24 hours of delivery with clear photos/unboxing video.

  • We will coordinate with the courier and arrange replacement or refund (as per our Returns & Refund Policy).

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